GIFTS RETURNS/BREAKAGES POLICY

We do hope that you’re happy with your purchase with us but if anything isn’t quite right for you we are here to help.

If you change your mind after receiving item(s) from us please let us know within 7 days of delivery and post it back to Petal & Stalk. The buyer is responsible for return delivery charges. We will issue you a refund after receiving the item(s) as long as we receive them in a resalable condition. The original delivery cost will not be refunded.

We pack all of our orders very carefully to protect them during transit but unfortunately now and again damages may happen. Please let us know as soon as you receive your parcel with photographic proof and we will happily refund or replace your item.

FLORAL DAMAGES

Should your bouquet arrive and it isn’t in the condition you would expect, whether it was a local or national delivery, please contact us ASAP with a photo. Any damages after 5 days cannot unfortunately be refunded, so please do get in touch as soon as you notice a problem. All flower refunds are at our florists discretion, please ensure the blooms are looked after according to our care instructions which are included in your delivery.